Privacy Policy

This statement was last updated on 29 November 2010.

Smokefree Norfolk is part of Norfolk Community Health and Care NHS Trust (NCH&C). NCH&C is committed to protecting and respecting your privacy online, as required by the UK Data Protection Acts of 1984 and 1998.

This document discloses the data protection and privacy practices for Smokefree Norfolk including:

  • What personally identifiable information of yours is collected
  • What organisation is collecting the information
  • How the information is used
  • With whom the information may be shared
  • What choices are available to you regarding collection, use and distribution of the information
  • What kind of security procedures are in place to protect the loss, misuse or alteration of information under Norfolk Community Health and Care NHS Trust's control
  • How you can correct any inaccuracies in the information.

This policy only applies to www.smokefreenorfolk.nhs.uk. If you follow a link to an external website, please read the privacy policy for that site.

Questions regarding this privacy policy should be directed to Smokefree Norfolk via our contact form.

Under 18s

No personally identifiable information should be submitted to, or posted at, this Site by visitors under 18 years of age without the consent of their parent or guardian. Under 18s can access the Smokefree Norfolk service by calling our local freephone number 0800 0854 113 or by speaking to their School Nurse.

Information We Collect

Our primary goal in collecting personal information from you is to refer you to a Stop Smoking advisor based in your local area.

We use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information.

In addition, we use cookies on certain pages of our site. Cookies can be used to monitor site performance and to measure site traffic and usage. Cookies are stored on your hard drive, not on our site. Most cookies are "session" cookies, meaning that they are automatically deleted at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site.

Our Use of Your Information

The personal details you supply through our contact form are initially used to tailor our service to you, by matching you with an advisor in your local area. Your personal information is transferred to our main patient records system which is governed by strict privacy rules. All patients have the right to see their own patient records held by NCH&C. To find out more, see www.norfolkcommunityhealthandcare.nhs.uk/our-policies

Norfolk Community Health and Care NHS Trust complies with the UK Data Protection Act 1998 and is registered with the Data Protection Registrar number Z2396668.

Email Communication

It is up to you whether you supply your email address. We also ask you to express what method of communication you prefer. If you enter your email address, you will receive an automatic email to confirm your information has been received.

If you request contact by email, we use your email address to contact you to arrange an appointment with your Smokefree Norfolk advisor. Your advisor may use your email address to arrange subsequent appointments. If you would prefer not to be contacted in this way, please speak to your advisor.

Smokefree Norfolk will not use your email address for any other purpose.

Our Disclosure of Your Information

We will only use the information you provide for the purposes of providing your healthcare and for training and monitoring purposes. In the course of your care we may need to share your information within the NHS and with partner organisations. We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.

Changes to the privacy policy

If this privacy policy changes in any way, we will post the new information on this page.
Regularly reviewing the page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Mailing Address

Norfolk Community Health and Care NHS Trust
Elliot House,
130 Ber Street,
Norwich NR1 3FR.
Telephone: 01603 697300